Collection Agent Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking to obtain a Collection Agent position with an organization where I can utilize my skills and be an asset to the employer.

Work Experience:

Collection Agent, May 2004 – Present

Pitney Bowes, Carson, CA

  • Analyzed the customers’ financial situation and offered the best payment solutions.
  • Performed consistently to meet performance standards set by the department.
  • Performed collection calls on assigned accounts in their work queue, predictive dialer and inbound calls.
  • Participated in monthly management roundtables and feedback sessions.
  • Ensured adherence to the Fair Debt Collections Practices Act and other compliance regulations, and security policies.

Collection Agent, March 2002– April 2004

Redline Recovery Services, Carson, CA

  • Performed skip-tracing techniques to locate consumers to collect debt.
  • Handled situations to overcome stalls and objections.
  • Suggested money sources for debt payment.
  • Contacted consumers, negotiated payment arrangements.
  • Updated the customer record with new information, and record.
  • Recognized FFS collection criteria set forth and adhered to follow it.

Summary of Qualifications:

  • Remarkable experience working as a collection agent within a financial institution
  • Skilled in preventing losses, controlling delinquent balances and collecting delinquent accounts
  • In-depth knowledge of collection practices, regulations and procedures
  • Excellent track record in administering collections
  • Proven ability to update the customer record with new information
  • Strong analytical and problem-solving skills
  • Great ability to adapt to flexible working environment


Associate Degree in Accounting, Alabama Southern Community College, Monroeville, AL