Collections Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

In case you are interested in knowing more info on create resume, stop by Google Docs Resume, Modern Resume or Creative Resume Templates. Always prepare before you make a choice.

Job Objective

To enhance my skills and further my career by filling the position of Collections Manager in well-established organization.

Highlights of Qualifications:

  • Remarkable experience to administer loan and collection activities
  • Thorough knowledge of collection procedures and regulations
  • Sound knowledge of business practices and consumer collection
  • Ability to manage complex customers
  • Ability to resolve all issues efficiently
  • Huge Microsoft Office applications skills
  • Profound communication skills in both oral and written forms
  • Solid understanding of FDCPA
  • Proficient to understand accounting principles

Professional Experience:

Collections Manager

BlueLinx Corporation, Bohemia, NY

October 2008 – Present

  • Administered past due accounts and facilitated required decisions.
  • Evaluated all collection activities and modified as required.
  • Developed and maintained efficient relationships with partners.
  • Designed efficient asset recovery process flow for all due accounts.
  • Monitored collection activities according to state and federal regulations.
  • Assisted staff and initiated changes to collection policies and procedures.
  • Prepared and analyzed reports and recommended improvements.
  • Determined performance minimums and managed tracking of objectives.

Collections Supervisor

Winterwood Inc, Bohemia, NY

August 2003 – September 2008

  • Supervised working of call center representatives for collection objectives.
  • Maintained attendance records and prepared schedule for work.
  • Coordinated with collections managers and designed production goals.
  • Provided cross training programs to increase efficiency of collection process.
  • Ensured optimal level of customer services and performance metrics.
  • Provided technical support to team members and resolved issues.

Collections Specialist

CDI Corporation, Bohemia, NY

May 1998 – July 2003

  • Managed past due commercial debt and follow up with customers.
  • Performed research to resolve all billing issues.
  • Assisted to trace all customers to new address.
  • Facilitated in payment process though credit and debit cards.
  • Administered accounts and performed follow up to resolve issues.


Bachelor’s Degree in Business

Lehigh University, Bethlehem, PA