Collections Supervisor Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Searching for an opportunity to use my years of experience as Collections Supervisor to increase the client base and sales for the right company.

Highlights of Qualifications:

  • Remarkable experience in Collections and Accounts Receivable
  • In-depth knowledge of GAAP (Generally Accepted Accounting Principles)
  • Strong knowledge of general collection and billing procedures
  • Proficient in SAP, JD Edward, Cable billing system, Excel, Outlook and Word
  • Skilled in reading, analyzing and interpreting financial statements
  • Effective customer service and negotiation skills
  • Outstanding motivational and analytical skills
  • Ability to take ownership and serving the employees in their scope of responsibility
  • Excellent written and oral communication skills
  • Excellent Data Entry and keyboard skills

Professional Experience:

Collections Supervisor, August 2005 to till date

Saxon, Sacramento, CA

  • Reviewed team members’ performance and offer insight to areas of improvement.
  • Prepared monthly Individual Development Plans for each member of the team.
  • Handled inbound calls to the Assist Line when call volume dictates.
  • Identified potential problems and communicated timely with management.
  • Recognized and escalated issues that may need to be referred to team to prevent losses to the company.

Collections Supervisor, June 2002 to July 2005

CarHop, Sacramento, CA

  • Directed and assisted in the operational and technical functions of the unit.
  • Motivated staff to obtain individual and unit objectives.
  • Monitored skill level of staff and provided necessary training.
  • Submitted monthly reports on random account reviews by the first day of each month.
  • Enforced adherence to Collection procedures for all direct reports.


Bachelor’s Degree in Business Administration, Cedar Valley College, Lancaster, TX