Collections Team Leader Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking the opportunity to secure a Collections Team Leader position with well-established firm in search of hard-working, self-motivated, qualified employees.

Summary of Qualifications:

  • Working knowledge of accounts receivable
  • Ability to effectively teach strong negotiation and decision making skills
  • Ability to handle the most sensitive issues with both internal and external customers
  • Proficient with MS Office, ERP system and SAP
  • Strong supervisory, collection and negotiation skills

Work Experience:

Collections Team Leader, August 2005 – Present

CIT Group, San Francisco, CA

  • Identified and developed measurement standards for the improvement of performance and operational effectiveness.
  • Planned, and implemented Team goals and objectives.
  • Reduced violations to ensure adherence to proper collection procedures.
  • Monitored and evaluated associates performance and provided the necessary feedback for performance enhancement.
  • Supervised staff of collection representatives.
  • Monitored performance of collection representatives to ensure the level of service is maintained within defined parameters.

Collections Team Leader, May 2000 – July 2005

Hays Accountancy & Finance, San Francisco, CA

  • Set personal and team targets to achieve improved results.
  • Provided technical input in product and process issues.
  • Planned&prioritized activities of team to ensure targets are met.
  • Identified individuals with potential and sponsored their future development in order to realize this potential.
  • Reviewed performance of the team, & identified development needs to maximize performance.
  • Ensured the training and mentoring of Collectors.


Bachelor’s Degree In Business Administration, Frank Phillips College, Borger, TX