Commercial Operations Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position in which to enhance my career as Commercial Operations Manager by becoming a valued member of your team.

Highlights of Qualifications:

  • Experience in managing commercial pharmaceutical activities
  • Deep knowledge of traffic software
  • Profound knowledge of pharmaceutical industry
  • Ability to handle confidential information
  • Ability to negotiate and resolve issues
  • Ability to manage multiple projects
  • Ability to maintain technologies
  • Proficient to analyze all business requirements

Professional Experience:

Manager – Commercial Operations

General Electric, Helena, MT

October 2008 – Present

  • Coordinated with corporate compliance departments for policies.
  • Prepared and analyzed ad hoc reports for operations.
  • Maintained databases and managed communication for changes.
  • Monitored project metrics and ensured compliance to timeframe.
  • Prepared draft for operating procedures for commercial operations.
  • Analyzed and maintained knowledge on progress of operations.
  • Managed all exhibit policies and requests and implemented it.
  • Provided support to all commercial activities and projects.

Commercial Operations Specialist

Biogen Idec Inc, Helena, MT

August 2003 – September 2008

  • Coordinated with commercial customers and maintained pricing.
  • Provided optimal customer services through phone and email.
  • Designed and service objectives for order processes.
  • Determined appropriate business rules and managed incoming orders.
  • Assisted to validate production files and ensured readiness.
  • Assembles and modified all commercial activities.

Coordinator – Commercial Operations

Dedicated Logistics, Inc., Helena, MT

May 1998 – July 2003

  • Maintained accuracy in interpretation of agency instructions.
  • Managed communication with agency contacts and line sales team.
  • Prepared accurate account files and commercial reports.
  • Monitored fax management system and assigned accounts as required.
  • Prepared and update all logs and facilitated changes to reports.
  • Coordinated with co-workers and performed activities.


Bachelor’s Degree in Business Administration

Concordia College, Bronxville, NY