Comprehensive Customer Service Resume Writing Help

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Objective: Seeking the customer service executive position in a company where my progressive experience and flawless task execution can improve the customer satisfaction and can enhance productivity of the company.

Skills:

Soft spoken, debonair and disciplined.

Excellent customer service skills.

Extensive knowledge of Internet and computer.

Strong telephone and listening skills.

Solid communication skills.

Immense ability to maintain good rapport with customers.

Enjoy rapport building and customer interaction.

Strong persuasive skills.

Professional Experience:

Customer Service Executive, 2007 to till date

Adrea Rubin Marketing, Inc., NY

Responsibilities:

Reported directly to the CEO about the status of company by establishing a regular contact with the customers through phones and E mails.

Increased sales while reducing expenses

Established and maintained working relationships with other areas of the organization.

Maintained records of customer interactions and transactions.

Customer Service executive, 2004 to 2007

A & M General Merchandise, NY

Responsibilities:

Answered customer’s enquiries using the standard guidelines.

Analyzed the sales targets and met it under a predetermined deadline.

Answered the customer questions, approved transactions and resolved customer service dissatisfaction.

Handled and resolved customer complaints

Captured customers and corporations information accurately.

Managed administration.

Processed orders, forms, applications and requests.

Education:

Diploma in Customer Relations, 2004

New York University

B.A. Marketing, 2003

New York University