Samantha Gray
North Highlands CA 95660
(916) 987-6543
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Job Objective
Obtain a position as Computer Hardware Repair where I can make a positive contribution.
Highlights of Qualifications:
- Hands-on experience in PC hardware repair in a customer service environment
- Profound knowledge of computer hardware, software and peripherals
- Thorough knowledge of desktop hardware and software troubleshooting
- Familiarity with Windows XP, Vista and Windows 7
- Ability to organize and prioritize service calls
- Ability to follow call closure
Professional Experience:
Computer Hardware Repair
SMARTECH & Associates,Worthington, OH
August 2008 – Present
- Provided installation, maintenance and repairs of desktops.
- Guided customers in the operation and maintenance of their equipment when needed.
- Provided call closure documentation and necessary reporting.
- Solved customer issues utilizing superior customer service and communication skills.
Computer Hardware Repair
Ector County Independent School District, Worthington, OH
May 2006 – July 2008
- Provided computer support for hardware and software.
- Resolved and identified first level networking issues.
- Documented computer repair and inventory.
- Identified and provided solutions to system issues based on staff input.
Education
Associate Degree in Computer Technology
Central Maine Community College, Auburn, ME