Conference Services Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To use my personal relation skills and extensive training to acquire a position as Conference Services Manager with a reputable company.

Highlights of Qualifications:

  • Outstanding experience to plan events and provide optimal customer services
  • Exceptional knowledge of hotel features and competitor activities
  • Thorough knowledge of design market plans and safety programs
  • Ability to develop and implement plans
  • Ability to manage multiple projects within deadline
  • Amazing customer service skills
  • Ability to coordinate with vendors and resolve issues
  • Proficient in computer systems

Professional Experience:

Conference Services Manager

Fairmont Hotels & Resorts, Cleveland, OH

October 2008 – Present

  • Prepared and forecasted annual budget for conferences.
  • Ensured compliance to all attendance rules.
  • Administered group room blocks and prepared resume for operations.
  • Managed all room rental charges for guests.
  • Developed effective relationships with guests and facilitated rebooking.
  • Coordinated with teams and evaluated all operations and its efficiency.
  • Participated in various industry organizations as NACE.
  • Inspected hotel facilities and prepared presentation.

Conference Services Supervisor

Gaylord Hotels, Cleveland, OH

August 2003 – September 2008

  • Administered every day activities of conference service department.
  • Coordinated with local caterers and planned menu for events.
  • Monitored inventory of catering supplies and linen.
  • Provided technical support to all recycle programs and managing waste.
  • Managed all repairs and prepared reports for activities.
  • Prepared various reports for room reservation systems.
  • Assisted to reconcile all invoices and processes it.

Conference Coordinator – Customer Service

Luxury Resorts & Hotels, Cleveland, OH

May 1998 – July 2003

  • Managed communication with business agencies and customers.
  • Provided assistance to customers on all conference services.
  • Participated in conferences and greeted customers pleasantly.
  • Coordinated with team members and maintained satisfaction.
  • Monitored and processes various reservation requests.
  • Performed troubleshoot on calls and assisted in reservation.


Bachelor’s Degree in Hotel Management

Concordia University, River Forest, IL