Console Operator Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a Console Operator position and utilize my experience and skills for the successful completion of each job task.

Summary of Qualifications:

  • Strong knowledge of telephone switchboard area
  • Excellent knowledge of telephone console functions, computer applications and voicemail systems
  • Good front desk, reception, and telephone skills
  • Amazing ability to learn new technological equipment and services and incorporate into job
  • Remarkable ability to work under pressure in a fast paced environment
  • Outstanding ability to organize and perform specific work-related tasks

Work Experience:

Console Operator, May 2004 – Present

Palmetto Health, Aurora, IN

  • Operated a multi-line computerized telephone console.
  • Operated PA system to announce emergency-related issues.
  • Notified Hospital Police in response to alarms & other safety issues.
  • Assisted in maintaining various databases necessary to the department by submitting updated information through the Portal.
  • Handled emergency and non-emergency calls for the Physician Answering Service.
  • Performed data entry of information for HIS, PBX and PC software applications.
  • Assisted visitors and callers with Patient Information.
  • Prepared lists of hospital births & email to news media on a daily basis.

Console Operator, March 2002– April 2004


  • Handled incoming telephone calls.
  • Handled basic inquiries and referred caller to the relevant information source.
  • Handled irate and other sensitive calls with appropriate aplomb.
  • Performed occasional administrative tasks.
  • Assisted in administrative projects and assignments.
  • Performed all inventory duties and ordered materials for replenishment.


High School Diploma, Avery High School, Avery, TX