CRM Consultant Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

In case you are interested in knowing more info on create resume, stop by Google Docs Resume, Modern Resume or Creative Resume Templates. Always prepare before you make a choice.

Job Objective

Seeking a position of CRM Consultant in a reputed organization where I can use all my knowledge and experience in a better way to benefit the organization.

Work Experience:

CRM Consultant, August 2005 – Present

Innoveer Solutions, Inc., Dinuba, CA

  • Applied development methodologies and tools, and managed complicated projects.
  • Defined, developed and delivered business automation solutions using Microsoft CRM software.
  • Worked with Sales, Project Management, and Technical resources to ensure that projects were timely completed to quality standards and within budget.
  • Assisted with the translation and mapping of business objectives.
  • Prepared functional requirements for technical CRM solutions.
  • Worked with teams of onsite and offsite technical resources.

CRM Consultant, May 2000 – July 2005

Xede Consulting Group, Inc. Dinuba, CA

  • Prepared effective business strategies and plans.
  • Provided training and CRM solutions to clients.
  • Developed, documented and implemented automated marketing processes within CRM.
  • Estimated work effort for application configuration based on CRM applications.
  • Worked with various team members including technical, non-technical and sales team.

Summary of Qualifications:

  • Experience in designing and implementing the SAP CRM IC Web Client 7.0
  • In-depth knowledge in developing scripts and utilizing .NET, JAVA, Java Script and C#
  • Operational Knowledge of CRM systems, Implementation and Software Development
  • Familiarity with technical architecture (tables, and structures)
  • Amazing ability to run workshops and run demonstrations of CRM application
  • Ability to interact with various levels in a global organization
  • Strong client interaction and presentation skills
  • Excellent verbal and written communication skills


Bachelor Science in Computer Science, Northern Kentucky University, Kentucky, KY