CRM Project Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Career Goal

CRM Project Manager with strong skills in Siebel, Oracle, NetSuite, Clarify and PeopleSoft seeking employment in your organization.

Technical Skills

Extensive experience of CRM consulting in software products including:

  • Siebel, Clarify, NetSuite
  • Vantive, Oracle
  • PeopleSoft

Quick and Brilliant in:

  • SAP Project Management
  • Constructing Request for Proposals

Adept in utilizing software packages like:

  • Lyris HQ, ProClarity
  • MS project
  • Siebel sales

Strong Expertise in programming and scripting languages:

  • PL/ SQL, Java
  • Informatica, COBOL
  • Siebel configuration

Database administration skills:

  • SQL server, DB2
  • Oracle

Thorough with Microsoft products:

  • SharePoint, Dynamics CRM
  • Project Server
  • Visual studio

Highly competent in:

  • PC troubleshooting
  • Providing hardware and software solutions
  • System administration

Immense abilities to:

  • Initiate and drive process improvements
  • Manage large scale projects including design, testing and validation
  • Analyze system design and data

Relevant Experience

CRM Project Manager

J. Crew Group, Inc.

January 2012 – Present

Fort Worth, TX

  • Developed CRM project plans and conducted regular and accurate updates.
  • Communicated with user management team for preparing cost effective CRM project proposals.
  • Participated in team and client meetings to deliver presentations for further discussion.
  • Provided regular CRM project status to management with essential technical documentation.
  • Prepared technical design documents in collaboration with developers and architects team.
  • Resolved system issues by proper escalation to concerned authority for efficient performance.
  • Conducted successful negotiations with internal and external parties for CRM project completion.
  • Coordinated with clients for necessary follow up regarding software processes and modifications.

CRM Project Manager

Tyler Technologies

November 2010 – January 2012

Lubbock, TX

  • Trained and mentored CRM project teams including business analysts and external vendors.
  • Provided functional transformation of business requirements and needs for technical team staff.
  • Organized negotiations and discussions with external suppliers as per firm’s cost structures.
  • Prepared work schedules, timelines and budgetary constraints to achieve project quality.
  • Suggested opportunities and improvements to adopt selling techniques and technological advancements.
  • Performed quality and timely project delivery through collection and analysis of requirements.
  • Integrated all phases and procedures of project development lifecycle and its implementation.
  • Conducted business meetings with suppliers to produce high quality project specifications.

Educational Background

Master’s Degree in Information Technology

Valley City State University

August 2008 – May 2010

Valley City, ND

Professional Certification Certified Administrator

July 2010