Customer Account Specialist Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Experienced Customer Account Specialist of many years seeking employment with the company to help advance in the industry.

Summary of Qualifications:

  • Huge Experience in Customer service operations and Account Management
  • In-depth knowledge of accounting, credit, and lending principles
  • Proficient in Word, Excel, Outlook, PowerPoint, and TOLAS
  • Excellent time management and analytical skills
  • Strong project management, mathematical and organizational skills
  • Excellent communication and interpersonal skills
  • Outstanding ability to work in a multi-task, interrupt driven environment

Work Experience:

Customer Account Specialist, May 2006 – Present

Thermo Fisher Scientific Inc., New York, NY

  • Developed, maintained, revised and updated current performance indicators and metrics to ensure customer satisfaction levels.
  • Managed inventory levels to maximize stock efficiency and prevent stock-outs.
  • Scanned and tracked purposes.
  • Shipped and received packages including creation and overall maintenance of RGA’s.
  • Delivered packages to end users using customer-owned vehicle.

Customer Account Specialist, March 2003 – April 2006

Agilent Technologies, New York, NY

  • Lead and participated on merger and acquisition activities to transition new customers and processes.
  • Trained multinational team of employees to deliver customer satisfaction, operations, and financial results.
  • Identified improvement opportunities and driven implementation.

Education

Bachelor’s Degree in Supply Chain Management, Lake Region State College, Devils Lake, ND