Customer Advocate Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

A talented Customer Advocate with great skills and experience looking for a job in a well known organization.

Highlights of Qualifications:

  • Hands-on experience in navigating various major internet advertising publishers
  • Immense knowledge of customer services and protocols
  • Excellent knowledge of company products and functions
  • Ability to perform research and analyze data for services
  • Ability to maintain professional relationships with internal and external clients
  • Familiarity of making business decisions as per requirement

Professional Experience:

Customer Advocate

Micro-Coax, Bridgeview, IL

August 2012 – Present

Responsibilities:

  • Administered and provided assistance to portfolio consumer accounts.
  • Ensured debt recovery process does not compromise on the dignity of the customer.
  • Monitored and ensured achievement of everyday and monthly collection objectives.
  • Analyzed situations and interpreted various policies appropriately.
  • Administered correspondence and communicated with clients to resolve issues.
  • Coordinated with internal departments and resolved every customer issue effectively.

Customer Advocate

ShoreGroup, Inc., Bridgeview, IL

May 2009 – July 2012

Responsibilities:

  • Greeted customers coming into the shop pleasantly.
  • Managed every incoming calls and resolved customer issues efficiently.
  • Evaluated various orders placed at the national contact center.
  • Determined routine communication with team members and developed strategies accordingly.
  • Provided support to customer activity and ensured satisfaction with resolution provided.
  • Participated in CMD meetings and monitored implementation of strategies.

Education

Bachelor’s Degree in Public Policy

Fort Belknap College, Harlem, MT