Customer Care Consultant Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a Customer Care Consultant position in a stable company where I can use my skills to benefit the company.

Work Experience:

Customer Care Consultant, August 2005 – Present

Afni, Visalia, CA

  • Answered incoming telephone calls in a prompt, professional and friendly manner.
  • Gathered information about the customer to place product and service orders.
  • Entered data into computer utilizing various client-software packages.
  • Attended training to update system and product knowledge.
  • Investigated and updated activities on customer account.

Customer Care Consultant, May 2000 – July 2005

Orange Tree Employment Screening, Visalia, CA

  • Responded and resolved questions and needs of customers in a timely, professional and courteous manner.
  • Developed relationships with clients through individual and telephonic conversation.
  • Evaluated performance and ensured that customer business needs were being met.
  • Provide client retention and satisfaction.

Summary of Qualifications:

  • Extensive experience in customer care service
  • Skilled at using phone system; navigate multiple computer applications and data entry systems
  • Amazing ability to meet typing and accuracy requirements set by the client
  • Outstanding ability to speak with proper grammar and accent easily understood by the customer
  • Ability to make decisions and solve problems
  • Ability to type a minimum of 35 words per minute
  • Proficient in Microsoft Office and Internet
  • Positive Attitude and strong interpersonal and listening skills
  • Strong verbal and written communication skills in Spanish and English


High School Diploma, Central Connecticut State University, Connecticut, CT