Customer Care Executive Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position in which to enhance my career as Customer Care Executive by becoming a valued member of your team.

Highlights of Qualifications:

  • Exceptional experience in Customer service management
  • Good expertise in identifying and resolving project impacting issues
  • Proficient in Microsoft office programs, especially Excel, Word, and Outlook
  • Excellent customer service and communication skills
  • Amazing negotiation skills
  • Outstanding ability to resolve customer problems effectively

Professional Experience:

Customer Care Executive

Heritage Health Solutions, Inc.,Plymouth, WI

August 2007 – Present

  • Provided customer service and account management support services for hotels.
  • Handled incoming questions from customers.
  • Managed and resolved customer complaints regarding overbooking and hotel services.
  • Optimized hotel systems and ensure timely follow up with feedback provided.
  • Resolves issues gathered from guest reviews and took appropriate action.

Customer Care Executive

Texas Home Health, Inc., Plymouth, WI

May 2004- July 2007

  • Evaluated and identified opportunities to improve process and customer experience.
  • Assessed customer needs and made arrangements adhering to company policies.
  • Handled upset and escalated calls.
  • Ensured all of new admission call activities are maintained according to guidelines.
  • Maintained and updated outbound call reports.
  • Assisted sales team with incoming requests for new services.

Education

Bachelor’s Degree in Business Management

Dana College, Blair, NE