Samantha Gray
North Highlands CA 95660
(916) 987-6543
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Job Objective
To obtain a Customer Liaison Officer position with organization where challenges and opportunities make way for career development.
Highlights of Qualifications:
- Excellent knowledge of public and customer service
- Proficient with Microsoft Office Suite
- Excellent verbal and written communication skills
- Able to work under pressure and flexible environment
- Highly level of ability to shoulder responsibilities independently
Professional Experience:
Customer Liaison Officer
Witbank, Stuart, FL
August 2005 – Present
- Ensured 24×7 customer service to all ranges of customers
- Provided technical updates and development reports to customers.
- Liaised between customers and in-house departments.
- Handled all types of customer enquiries efficiently.
- Organized customers’ the aircraft maintenance visits.
- Managed customer issues regarding operations, sales and service quality.
Customer Liaison Officer
SAIC, Stuart, FL
May 2000 – July 2005
- Acted a prime contact point for residents.
- Supervised surveyors, clients, clerk of works to ensure tasks are completes as per specifications.
- Assisted in planning and delivery of company and product literature to customers.
- Managed and resolved all issues and complains efficiently and amicably.
- Ensured minimum disruption to residents during any sort of activities.
- Identified and reported tenants’ individual needs.
Education
Bachelor’s Degree in Business
Grambling State University, Grambling, LA