Customer Relations Officer Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Looking to improve the organization using my skills as a Customer Relations Officer.

Highlights of Qualifications:

  • Solid knowledge of customer care in a call centre setting
  • Exclusive knowledge of sales and relationship building process
  • Proficiently skilled in banking operations and product selling
  • Strong negotiation and analytical skills
  • Strong ability to resolve customer complaints efficiently
  • Exceptional oral and written communication ability

Professional Experience:

Customer Relations Officer

Relief International, Troutman, NC

August 2005 – Present

  • Provided excellent customer service to all ranges of customers.
  • Optimized customer relationship through different strategies.
  • Identified customer requirements and complaints to assist them effectively.
  • Ensured prompt follow up actions on all customers enquires and issues.
  • Resolved customers’ problems proactively to ensure absolute customer satisfaction.
  • Adhered to bank policies and procedures.
  • Analyzed customer trends to optimize sales and service administration procedure.

Customer Relations Officer

Amerigas, Troutman, NC

May 2000 – July 2005

  • Served in customer care environment to provide excellent customer service.
  • Developed and executed strategies to meet company objectives and goals
  • Provided analytical and result oriented services in line with company policies and procedures.
  • Participated in all activities to minimize delinquency and loan losses.
  • Ensured timely collection and follow up actions on potentially delinquent accounts

Education

Bachelor’s Degree in Public Relations

Contra Costa College, San Pablo, CA