Customer Relations Specialist Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Career Objective

Seeking work as a Customer Relations Specialist so I can use my skills and past experiences to better the company. Bringing specialized knowledge to the table to also improve your company with my skills.

Summary of Qualifications:

  • Certified relationship management professional with huge experience in Customer relations
  • Proficient with Microsoft Office and internet
  • Excellent customer service and relationship building skills
  • Excellent communication and interpersonal skills
  • Strong project management and organizational skills
  • Remarkable ability to quickly identify and respond to external customer needs
  • Outstanding ability to relate well in multicultural environments

Work Experience:

Customer Relations Specialist, May 2006 – Present

Saxon Mortgage Services, Houston, TX

  • Resolved complex functions related to research and escalated customer issues.
  • Served as escalation point for less experienced employees with non-routine inquiries.
  • Handled customer inquiries ensuring department service level metrics and RESPA guidelines.
  • Handled e-mail inquiries and ensured all Qualified Written Requests are adequately recorded.
  • Completed credit bureau disputes in a timely and accurate manner.
  • Trained employees and provided backup to Team Lead.

Customer Relations Specialist, March 2003 – April 2006

Suburban Propane, Houston, TX

  • Addressed high volume of incoming calls.
  • Resolved customer complaints in friendly and tactful manner.
  • Ensured customer service quality, efficiency, and accuracy for all call transactions.
  • Identified uncover additional sales and service opportunities.
  • Pursued new customer opportunities.
  • Followed up on marketing campaigns and inactive customer lists, tracked leads, and captured cross-selling opportunities.

Education

Bachelor’s Degree in Business & Telecommunications, Saginaw Valley State University, University Center, MI