Customer Service Administrator Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking opportunity to improve my skills within this field and in a position as a Customer Service Administrator with your organization.

Work Experience:

Customer Service Administrator, November 2007 – Present

J. Morrissey & Co., Ann Arbor, MI

  • Verified all contracts that are terminated and processed the equipment return authorizations.
  • Coordinated with the customers to prepare documents on return policies.
  • Recommended solutions for the improvement of the business and the overall process.
  • Ordered cancellations on the customer requests and prepared the final invoice for the orders.
  • Monitored the pickup of the equipment on time, followed up on customers who are overdue on the return.
  • Managed and analyzed the data of various departments.

Customer Service Administrator, December 2001 – October 2007

OSI Systems, Inc, Ann Arbor, MI

  • Performed various tasks such as maintaining the procured contracts, invoicing of the products and providing quotations.
  • Prepared the invoices of the Service department for various expenses such as hotel bills, air travel and other systems as required.
  • Coordinated with the customers for new contracts and renewal of the old ones.
  • Facilitated the contracts by providing quotation to the customer for the maintenance contracts.
  • Verified all the service reports to review the inclusion of all expanses.

Summary of Qualifications:

  • Vast experience in administering new contracts customer service facility
  • Sound knowledge of data entry and resolving issues on the same
  • Exceptional knowledge of increasing the performance based feedback
  • Familiarity with JD Edwards, Baan, Oracle and ERP systems
  • Ability to establish and maintain outstanding customer satisfaction
  • Ability to maintain records of the data
  • Ability to multitask and prioritize the work accordingly to meet the deadlines
  • Good customer service skills


Bachelor’s Degree in Public Administration, San Antonio College, San Antonio, TX