Customer Service Analyst Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a challenging Customer Service Analyst position in a well reputed organization.

Highlights of Qualifications:

  • A great deal of experience in identifying problems arising from client relation issues
  • Excellent technical knowledge to ensure accurate call details can be taken and the call either resolved
  • Ability to work alone and under pressure
  • Ability to work within team and individual measured targets
  • Ability to handle and effectively resolve client problems
  • Excellent verbal and written communication skills
  • Strong attention to detail with excellent organization skills

Professional Experience:

Customer Service Analyst, August 2005 – Present

CSE Insurance, Atlanta, GA

  • Resolved and attended service needs, questions and complaints by telephone and written correspondence.
  • Provided personable, professional and courteous service within department time standards.
  • Applied conservation of policies when surrender requested by offering applicable options.
  • Documented all objective pertinent facts and information for future reference.
  • Assisted and walk-in clients with premium payments and maintained balances cashbox at end of day.
  • Contacted clients to conduct conservation efforts on overdue policies.
  • Retained current customers by offering all payment options.

Customer Service Analyst, May 2000 – July 2005

Mansfield Oil, Atlanta, GA

  • Received and collected department invoices from the communities, vendors or corporate.
  • Entered invoices into the A/P software system, audits work and approved invoices for payment.
  • Responded and attended telephone inquiries from vendors, field, and corporate office about invoice payment and coding.
  • Researched and examined accounts with vendors, looking for over and under payments.
  • Prioritized and performed processing of invoices requiring immediate attention, including utilities, expense reports, resident refunds, and phone bills.


Bachelor’s Degree in Management, University of California, Berkeley, CA