Customer Service Assistant Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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To obtain the Customer Service Assistant position that will expand and develop my skills.

Summary of Skills:

  • Profound knowledge in assisting in unloading merchandise from baskets as well as suggestive selling techniques
  • Excellent customer service and communication skills
  • Outstanding ability to follow instructions and procedures
  • Strong ability to understand customer needs
  • Excellent ability to maintain high level of productivity and efficiency standards
  • Able to stand and walk for extended periods of time
  • Strong physical ability to lift and carry moderately heavy loads

Work Experience:

Customer Service Assistant, August 2005 to till date

Hexcel, Joliet, IL

  • Assisted customers in locating and unloading merchandise.
  • Performed mail and file searches when requested and responded to requestor expeditiously.
  • Assisted in performing file room task during USCIS working hours in conjunction with the Customer Service Desk supervisor.
  • Maintained the Regional Mail boxes and special handling mail logs for designated CSC agencies.
  • Filled customer requests and orders for files.
  • Received and requested files from other service centers that included NRC, HBG and delivered accordingly.

Customer Service Assistant, May 2000 to July 2005

Ricoh Americas Corporation, Joliet, IL

  • Checked the groceries were being bagged carefully and offered to carry out service.
  • Maintained and organized carts and containers as directed by Customer Service management.
  • Performed price checks and did restocking of returned product in a timely manner.
  • Assisted in following and compiling with all applicable health and sanitation procedures and adhered to safe work practices.
  • Answered to customer requests and inquiries on time.


Associate Degree in Public Relations, Massachusetts Bay Community College, Wellesley, MA