Customer Service Operator Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position as Customer Service Operator in a reputed organization where I can utilize my knowledge and experience.

Summary of Qualifications:

  • Remarkable working experience as a Customer Service Operator
  • Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment
  • Good knowledge of the structure and content of English
  • Excellent organizational, math and written communication skills
  • Strong computer proficiency, including Word, Excel, Outlook and PowerPoint
  • Ability to type and operate computer and phone systems
  • Excellent decision-making and problem-solving skills
  • Remarkable ability to communicate clearly and professionally with co-workers and customers
  • Exceptional customer service skills

Work Experience:

Customer Service Operator, May 2004 – Present

Dialogue Marketing, Siletz, OR

  • Handled and resolved customer complaints.
  • Obtained and evaluated all relevant information to handle inquiries and complaints.
  • Performed customer verifications and processed orders, forms, applications and requests
  • Directed requests and unresolved issues to the designated resource.
  • Kept records of customer interactions and transactions.
  • Recorded details of inquiries, comments and complaints.


Bachelor’s Degree in Computers, Salem International University, West Virginia, WV