Customer Service Supervisor Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking position as Customer Service Supervisor in which I can put my training to good use and develop new skills in the field. Looking to supervise small or large groups and tasks and help benefit the company as a whole.

Highlights of Qualifications:

  • Strong supervisory experience in manufacturing organization
  • Outstanding knowledge of organizational structure, policies and procedures
  • Sound understanding of principles and procedures for providing customer services
  • Familiarity with customer needs assessment and evaluation of customer satisfaction
  • Proficient in Word, Excel, Access, and Outlook
  • Excellent interpersonal and supervisory skills
  • Superior oral and written communications skills
  • Strong planning, organizational and time management skills
  • Amazing ability to grasp and articulate complex, sensitive and technical situations
  • Uncommon ability to lead under

Professional Experience:

Customer Service Supervisor, August 2005 to till date

Ingenix, Henning, TN

  • Coordinated, supervised daily, weekly, monthly activities of all customer service representatives.
  • Ensured reliable quality service to all customers.
  • Served as escalation point for Team Leads and SME’s on procedural and technical issues.
  • Provided feedback to team and monitored performance against established business objectives.
  • Ensured adherence to standard policies and procedures.

Customer Service Supervisor, June 2002 to July 2005

Honeywell Life Safety, Henning, TN

  • Assisted Service Manager in achieving overall objectives in creating superior customer service.
  • Processed service and SI invoicing.
  • Managed service and SI deferred revenue.
  • Received and reserved service and customer orders.
  • Documented customer purchase orders.
  • Managed inventory processing and inventory accuracy.


Bachelor’s Degree in Business Administration, Christ College, Buford, GA