Customer Service Trainer Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Qualified Customer Service Trainer seeking situation that allows me to use my knowledge to gain business for the company and to bring about positive change.

Highlights of Qualifications:

  • Vast training delivery and facilitation and coaching experience
  • Profound knowledge of Customer Service Team procedures and policies
  • Strong communication, organizational, motivational and time management skills
  • Exceptional ability to perform multiple tasks
  • Ability to adjust quickly in short time frames with limited direct supervision
  • Strong ability to build rapport with others and create a team environment

Professional Experience:

Customer Service Trainer

Stericycle, Sugar Land, TX

February 2009 – Present

  • Developed professional customer service staff.
  • Designed and applied programs and planned and achieved goals.
  • Interacted with various call center departments regarding resource planning, human resources and help desk support.
  • Received customer calls, approved calibrations and monitored CSR.
  • Adhered to all applicable safety codes.
  • Trained new Team Members with training materials.

Customer Service Trainer

MetroCast Communications, Sugar Land, TX

September 2005 – January 2009

  • Assisted new customer service representatives.
  • Scheduled and oversaw training and coaching for associates.
  • Served as assistant trainer to support customer service expectations.
  • Provided weekly feedback to managers.
  • Assisted in enhancing and administrating development program for employees.
  • Established surveys and assessments for training programs.


Bachelor’s Degree in Service Management

La Sierra University, Riverside, CA