Debt Collection Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a position as Debt Collection Manager with your company so that I can act on the skills and experience I have obtained in past positions.

Highlights of Qualifications:

  • Admirable experience in collection of debt and assist in finance process
  • Exceptional knowledge of debt collection law
  • Immense knowledge of company standard operating procedures
  • Ability to coordinate with debtors and clients
  • Ability to work on computerized systems
  • Ability to complete work within deadline
  • Ability to make appropriate decisions
  • Ability to prepare schedule for projects
  • Ability to perform field collection calls

Professional Experience:

Debt Collection Manager

Meritrust Credit Union, Jackson, MS

October 2008 – Present

  • Evaluated schedule changes and maintained record of time.
  • Monitored all time off requests and obtained director approval.
  • Managed client portfolio and tracked all client activities.
  • Maintained knowledge of all payments and recorded it.
  • Ensured compliance to all client recovery objectives.
  • Assisted to close all accounts for remittance periods.
  • Performed regular audit on all collector activities.
  • Analyzed all client and firm requirements and provided services accordingly.

Debt Collection Supervisor

Heights Finance Corporation, Jackson, MS

August 2003 – September 2008

  • Monitored activities of collection team and provided training for it.
  • Maintained knowledge on all standard operating procedures for programs.
  • Ensured compliance to all regulations for collection procedures.
  • Administered changes for all legislation for debt processes.
  • Evaluated accounts and determined appropriate strategies.
  • Analyzed and maintained record of legal costs and bankruptcy claims.

Debt Collection Specialist

ConServe, Jackson, MS

May 1998 – July 2003

  • Maintained regular communication with customers and resolved issues.
  • Monitored inbound calls for clients for all loan product information.
  • Documented support process for collection activities.
  • Ensured compliance with all risk operations for debt activities.
  • Assisted to reduce delinquency and negotiate on payments.
  • Managed multiple systems and update required information.


Bachelor’s Degree in Business Administration,Finance

Mercer University, Macon, GA