North Highlands CA 95660
Seeking a job within Dell Inc. as Technical Support.
Summary of Qualifications:
- Working knowledge of Dell’s remote server software
- In-depth knowledge of Dell’s product line, current industry products and technologies
- Extensive knowledge in computer Hardware and Windows Operating systems
- Excellent Customer Service and interpersonal skills
- Excellent written and oral communication skills
Computer Technical Support, August 2005 – Present
Zebronix, Inc., Bloomfield Township, MI
- Provided telephone diagnostic technical support of software.
- Resolved problems and provided solutions for technical and service issues.
- Provided guidance and online maintenance for the customers on the phone.
- Utilized troubleshooting techniques and identified products that are defective and adhered to guidelines in issuing service calls and contacts.
- Arranged and scheduled work based on time and complexity requirements, exercised sensitivity to due process and proper pacing.
Computer Technical Support, May 2000 – July 2005
Dream Corporation, Bloomfield Township, MI
- Documented problems in the support solution database for implementation of solution.
- Maintained personal computers and peripherals using available tools and provided first-level support on basic operational.
- Established efficient relation ship with customers.
Bachelor’s Degree in Network Security, Fuller Theological Seminary, California, CA