Dell Technical Support Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a job within Dell Inc. as Technical Support.

Summary of Qualifications:

  • Working knowledge of Dell’s remote server software
  • In-depth knowledge of Dell’s product line, current industry products and technologies
  • Extensive knowledge in computer Hardware and Windows Operating systems
  • Excellent Customer Service and interpersonal skills
  • Excellent written and oral communication skills

Work Experience:

Computer Technical Support, August 2005 – Present

Zebronix, Inc., Bloomfield Township, MI

  • Provided telephone diagnostic technical support of software.
  • Resolved problems and provided solutions for technical and service issues.
  • Provided guidance and online maintenance for the customers on the phone.
  • Utilized troubleshooting techniques and identified products that are defective and adhered to guidelines in issuing service calls and contacts.
  • Arranged and scheduled work based on time and complexity requirements, exercised sensitivity to due process and proper pacing.

Computer Technical Support, May 2000 – July 2005

Dream Corporation, Bloomfield Township, MI

  • Documented problems in the support solution database for implementation of solution.
  • Maintained personal computers and peripherals using available tools and provided first-level support on basic operational.
  • Established efficient relation ship with customers.

Education

Bachelor’s Degree in Network Security, Fuller Theological Seminary, California, CA