Dispatch Operator Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking to obtain a Dispatch Operator position with an organization where I can utilize my skills and be an asset to the employer.

Summary of Qualifications:

  • Remarkable customer service experience in carrier transportation operations
  • In-depth knowledge of County geo-political boundaries, major highways, and landmarks
  • Operational knowledge telephone switchboard, PBX equipment and systems
  • Excellent communication skills with superior telephone etiquette and customer relations skills
  • Skilled in relaying incoming, outgoing, and transfer calls, overhead paging, code calls and Air Care dispatch
  • Proficient in Microsoft Windows Suite and internet
  • Ability to handle emergency situations calmly
  • Ability to type 20 WPM
  • Strong ability to listen intently and write clearly with superior follow up discipline
  • Ability to multi-task and be detail oriented

Work Experience:

Dispatch Operator, May 2004 – Present

CenterPoint Technologies, Farley, IA

  • Operated the telephone switchboard and transferred Air Care dispatch.
  • Managed alarm dispatches and responded to service requests and general queries.
  • Documented alarm handling procedures within the alarm screens.
  • Dispatched field personnel from our branches and central station records creation and maintenance.
  • Received all incoming calls via telephone and direct connect from employees, clients and costumers.
  • Responded actively during emergency situations.

Dispatch Operator, March 2002– April 2004

ADT Security Services, Farley, IA

  • Promptly answered all incoming phone calls and transferred to appropriate department and person in a timely, accurate and friendly manner.
  • Coordinated all radio communications for Security, Maintenance and Housekeeping.
  • Operated telephone exchange, intercommunication system and two-way radio to communicate.
  • Furnished information and phone numbers to callers as requested.
  • Dispatched safeguarding personnel to guest rooms when required.


Bachelor’s Degree in Arts, Northern Arizona University, Arizona, AZ