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Dispatch Supervisor Resume

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Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Objective

Seeking work in my desired field as Dispatch Supervisor with a well-established company.

Qualifications:

  • Vast Experience in dispatch and customer service
  • Exceptional knowledge of Distribution system design, functions and maintenance
  • Wide knowledge of driver pay rates and customer billings
  • Solid understanding of Construction principles, practices, safety standards and business processes.
  • Proficient with Microsoft applications, SAP, Spreadsheets, and word processing
  • Amazing ability to prepare reports, correspondence and procedure manuals
  • Outstanding ability to effectively lead a diverse group of individuals
  • Ability to adjust freight schedules adequately according to change
  • Remarkable ability to adapt and remain flexible in a dynamic environment
  • Strong customer service, planning and organizational skills

Experience:

Dispatch Supervisor, August 2005 to till date

MV Transit, Fort Worth, TX

  • Ensured dispatch personnel are effectively performing linked function.
  • Recommended suggestions to maximize efficiencies and resolved issues.
  • Monitored specific charts and daily graphs to ensure that all service calls are completed in a timely manner.
  • Monitored critical call statistics and ensured calls timely resolution.
  • Ensured overall compliance with various office policies.

Dispatch Supervisor, June 2002 to July 2005

Charter Communications, Fort Worth, TX

  • Recommended suggestions to maximize efficiencies and resolved issues.
  • Ensured that all service calls are being managed and completed in a timely manner.
  • Monitored Dispatcher calls for Quality Assurance purposes and coached for improvement when training, process issues are identified.
  • Implemented new policies and procedures and oversaw changes implemented.
  • Oversaw training for newly hired and ongoing training for dispatchers.
  • Hired, trained and evaluated dispatch personnel.
  • Oversaw scheduling of workloads for dispatchers.

Education

Bachelor’s Degree in Business Administration, Valley City State University, Valley City, ND