Job description: What does a dispatcher do?
Dispatchers ensure the smooth coordination and organization of business processes. They are mainly active in warehouse and materials management and freight transport. But also personnel service providers and the personnel departments of large companies employ dispatchers.
Warehouse dispatchers are used in a wide variety of industries. Your area of responsibility includes raw material procurement, quality controls, and inventories. You carry out incoming and outgoing goods inspections and document them. They also run statistics and evaluate them to optimize the flow of goods. In materials management, the main thing is to request the required material at the right time, in the right quantity, and at the best price. The dispatchers are also responsible for monitoring and, if necessary, complaining about delivery dates.
Freight traffic dispatchers are mainly found in freight forwarders, rail transport, postal administrations, and postal and courier services. They take delivery orders, prepare offers, plan and organize the transports and means of transportation, and write the drivers’ duty rosters. When planning tours, the statutory driving and rest times must be taken into account. Monitoring the vehicles and drivers is also the responsibility of a dispatcher in freight transport. Also, the tachographs and on-board computers or the control and logbooks must be checked regularly.
Dispatchers who work for a personnel service provider support their clients in their search for suitable employees. You make a pre-selection from the applications received and conduct interviews with potential employees. For jobseekers, they place job applications, create applicant profiles, and establish contact with suitable companies. A personnel dispatcher’s tasks in a personnel department include the creation of employee deployment plans, the search for employees, and personnel development.
Dispatcher responsibilities and requirements
The entry requirement for a warehouse dispatcher activity is training or further education in trade or warehouse management or logistics. Eligible professions are specialist for warehouse logistics, certified specialist clerk for purchasing and storage, a clerk in wholesale and foreign trade, or industrial clerk. Possible entry-level jobs for dispatchers in freight transport are the merchant for forwarding and logistics services, merchant for courier, express and postal services, or specialist in freight transport and logistics. Personnel dispatchers have usually completed training or further education in the field of human resources management or a corresponding degree, for example, as a specialist for personnel,
The following competencies and skills are expected of a warehouse planner: experience in control, inventory control, disposition, warehouse organization and management, and materials management. Experience with warehouse management software and knowledge of statistics, inventory, and incoming goods control are also advantageous.
The core competencies in freight transport include the creation of loading plans and load securing, freight handling, route planning, and transport logistics. Knowledge of order acceptance, calculation, billing, freight checking, fleet management, and customs clearance are also frequently required.
Besides, dispatchers should have cost awareness, organizational skills, good communication skills, and often good foreign language skills.
Anyone working as a personal instructor should be well-versed in labor law and HR planning and recruitment. Other useful skills are sales-oriented thinking, personnel development, controlling, applicant selection, social security law, and tax law. The essential soft skills include the enjoyment of dealing with people, good knowledge of human nature, assertiveness, negotiating skills, flexibility, and resilience.