Dunkin Donuts Shift Leader Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a job within Dunkin’ Donuts as Shift Leader.

Highlights of Qualifications:

  • Proficient in MS Office Suite
  • Ability to provide consistent coaching that drives performance of the team to achieve goals
  • Ability to support the training of new crew members
  • Ability to ensure all orders are completed and packaged accurate
  • Strong interpersonal and communication skills
  • Superior leadership and team building skills

Professional Experience:

Shift Leader, August 2005 – Present

Dankin Donuts, New Berlin, WI

  • Acknowledged and responded to all guests’ needs and special requests.
  • Empowered the team to satisfy guests and resolved problems.
  • Monitored and adjusted the products according to established standards.
  • Ensured quality food and beverages are served to each guest.
  • Educated on the Guest Satisfaction Survey program and ensured receipt are issued with each order.
  • Adhered to food safety, sanitation and cleanliness standards.

Shift Leader, May 2000 – July 2005

Canyon Donuts, New Berlin, WI

  • Assistedin employee recruitment and maintaining records of all new employees using approved HR guidelines.
  • Monitored performance and customer service of employees.
  • Managedfloor sales during peak hours of operation to ensure courteous, accurate and efficient service.
  • Completed weekly food and paper inventory.
  • Helped in the daily cash management functions.
  • Maintained and updated database.


Bachelor’s Degree In Hotel Manangement, Slippery Rock University, Slippery Rock, PA