Email Support Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking a position as Email Support with an organization where I can utilize my skills and be an asset to the employer.

Summary of Qualifications:

  • Experience in configuration and operation of SMTP messaging systems (Exchange, Domino, Postfix)
  • Strong background in web technology (web browsers, SSL, HTML, and XML)
  • Extensive knowledge of troubleshooting techniques and logical analysis of complicated problems
  • Proficient in Word, Outlook, Excel and Internet applications
  • Exceptional ability to exercise good judgment in dealing with client’s technical issues
  • Good organizational and interpersonal skills
  • Strong, sound decision-making skills, good judgment and problem solving skills

Work Experience:

Email Support, August 2005 – Present

LRS Consulting Services, Fort Myers, FL

  • Responsible for ensuring customer satisfaction by handling questions related to the store via e-mail.
  • Resolved customer email requests for assistance related to the store.
  • Forwarded requests as per escalation policy to higher level of support.
  • Arranged resolution of customer support issues that can’t be resolved by first line support.
  • Ensured all customer communications are professional, accurate, and timely.
  • Resolved requests related to billing and account issues, and some technical assistance.
  • Prepared technical content for inclusion in the support knowledge base.
  • Used support applications for recording and tracking problem.


Associate Degree in Computer, Bowie State University, Maryland, MD