Field Service Representative Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Qualified Field Service Representative seeking a position with growing firm in which to utilize my skills and expand my knowledge.

Highlights of Qualifications:

  • Ability to address customer service queries and complaints
  • Ability to manage expenses within budget and maintain accurate records
  • Ability to analyze complex systems problems and interprets maintenance manuals
  • Ability to provide technical support in product service, product training and applications
  • Ability to provide follow-up documentation in a timely manner

Professional Experience:

Field Service Representative

Airborne Technologies, Cambridge MA

November 2006 – Present

  • Handled installation, maintenance and repair of printers and desktop software products.
  • Handled maintenance calls and additional application installation.
  • Extended support for configuration and installation of computer equipment and executed administrative work.
  • Coordinated with team members and maintained excellent customer satisfaction.
  • Extended routine service support on FRU products.
  • Managed computer equipment relocation and upgrades.

Field Service Representative

AAR Corp., Cambridge MA

February 2001 – October 2006

  • Handled all work that followed established policy in an assigned territory.
  • Maintained work assignments and reported Panel demographics and audience information.
  • Monitored collection and transmission equipment is accurately installed in Nielsen Panels.
  • Regulated company assets and coached Panel members on usage of Nielsen equipment and security procedures.

Education

Bachelor’s Degree In Engineering

Chadron State College, Chadron, NE