Field Service Technician Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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To seek a responsible and challenging Field Service Technician position by associating with a growing organization

Summary of Skills:

  • Operational knowledge of Customer Claim Management (CCM) system
  • Ability to analyze field incident data
  • Ability to read and understand schematic diagrams
  • Capable of disassembly and reassembly on complex mechanical devices
  • Good interpersonal and communications skills
  • Ability to work on weekends and overtime
  • Excellent written and verbal communication skills

Work Experience:

Field Service Technician, August 2005 to till date, High Point, NC

  • Examined pressure gauges and flow meters to detect abnormalities.
  • Repaired and replaced pumps using hand tools.
  • Replaced hydraulic components (oil lines, fittings, cylinders, valves, gaskets, pumps, etc).
  • Installed hydraulic lines on new trucks and equipment.
  • Collected, processed, & analyzed field incident data from equipment Customers Packagers and End Users through the (CCM) system.
  • Coordinated corrective actions internally and externally.

Field Service Technician, May 2000 to July 2005

American Traffic Solutions, Inc, High Point, NC

  • Inscribed and communicated trip report and failure analysis information to customers.
  • Assisted with coordination and processing of warranty returns, claims, and settlements.
  • Supported training courses at factory and customer site.
  • Communicated corrective actions to Customers.
  • Worked with customers to tailor, develop new training information and presentations.


Associate Degree in Applied Science, University of Alaska Fairbanks, Fairbanks, AK