Group Rooms Coordinator Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a Group Rooms Coordinator position and to contribute to the success and reputation of the company.

Work Experience:

Group Rooms Coordinator, May 2004 – Present

Kobra, Henderson, NC

  • Provided useful information to guests regarding the hotel services.
  • Obtained the necessary information from the guests, entered it into the PMS and generated PMS reports.
  • Handled incoming reservations via mail and in-house correspondence.
  • Mailed confirmation and literature and monitored group blocks accuracy.
  • Coordinated with customers and reservation manager via file trace system.

Group Rooms Coordinator, March 2002 – April 2004

Mirinda,inc., Henderson, NC

  • Reviewed and ensured proper processing billing and rooming lists.
  • Identified, blocked and processed staff and VIP lists with each group.
  • Ensured appropriate information is available for individual call-in groups.
  • Monitored Housing Bureau picks up and communicated with management.
  • Blocked special request reservations and suites.
  • Maintained clean and well-organized work station.
  • Filed daily reservations and other correspondence.

Summary of Qualifications:

  • Strong administrative experience in documenting and following up on specials requests
  • Good knowledge of city and its attractions
  • Superior customer service skills
  • Proficient with Microsoft Office, Outlook, Word, Excel
  • Excellent communication and organizational skills
  • Solid mathematical and computational skills
  • Ability to stay calm, focused and organized in a crisis situation
  • Ability to deal effectively with owners, guests and co-workers
  • Remarkable ability to effectively speak, read, write in English and Spanish

Education

Bachelor’s Degree in Business, Central Washington University, Washington, WA