Guest Relation Officer Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Career Objective

To secure a Guest Relation Officer position within a fast growing organization in which my expertise can help the organization meet their goals.

Summary of Qualifications:

  • Outstanding experience in Hospitality and customer service
  • In-depth knowledge in data evaluation, collection and interpretation
  • Skilled in planning, organizing, monitoring, report development and presentation
  • Proficient in MS Office Suite – Word, Excel and Power Point
  • Familiarity with office equipment, telephones, copy machines, and fax machines
  • Ability to communicate effectively in English, Spanish, French, German, Italian and Portuguese both verbally and in writing
  • Strong communication, problem solving, decision making, and interpersonal skills
  • Superior customer service and conflict resolution skills
  • Ability to work in a fast-paced environment

Work Experience:

Guest Relation Officer, August 2005 – Present

Starwood Hotels, Longwood, FL

  • Handled VIP amenities and arrivals, messaging and guest relations.
  • Received and handled guests’ complaints and coordinated with Duty Manager to resolve issues.
  • Ensured room availability to maximize occupancy.
  • Identified opportunities to upgrade customer service with latest technology.
  • Maintained positive relations with other staff and departments.
  • Lead team to complete required tasks.

Guest Relation Officer, May 2000 – July 2005

Hilton Hotels Corporation, Longwood, FL

  • Welcomed and escorted all guests of Airport and introduced to Airport Reps and hotel drivers.
  • Provided premium Food and Beverage service delivery.
  • Maintained and ensured best services offered and represented the image of the hotel values.
  • Ensured a high level of customer service is consistently maintained.
  • Handled all inquiries related to venue’s product offerings, and ensured positive and memorable guest experience.


Bachelor’s Degree in Hospitality Management, Burlington County College, Pemberton, NJ