Guest Relations Executive Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To enhance my skills and further my career by filling the position of Guest Relations Executive in well-established organization.

Highlights of Qualifications:

  • Good expertise in VIP and Guest Services
  • Wide knowledge of hotel guest relations, event management companies & airlines
  • Solid understanding of hotel property management systems
  • Excellent communication skills
  • Ability to deal effectively with guests, management, employees and outside contacts

Professional Experience:

Guest Relations Executive

Waterford Hotel Group,Rancho Cordova, CA

August 2007 – Present

  • Received guests and managed restaurant floor staff.
  • Maintained cleanliness and hygiene at all times in the working and guest areas.
  • Ensured all service standards are met as per the Standard Operation Procedure Manual (SOP).
  • Assured ultimate customer satisfaction and seating capacity is achieved.
  • Managed reservation system and maximized potential number of covers adhering to customer’s requirements.

Guest Relations Executive

Interstate Hotels & Resorts, Rancho Cordova, CA

May 2004- July 2007

  • Prepared reports for review by the manager, general manager and other executives.
  • Supervised development and implementation of new Guest Relations programs.
  • Handled lounge service providers and ensured proper communication of activities.
  • Maintained quality of customer service.
  • Provided value added service to guests.
  • Improved performance and enhanced guest experience through continuous interaction and involvement.


Bachelor’s Degree in Hotel Management

Iowa State University, Ames, IA