Guest Service Assistant Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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To obtain the position as Guest Service Assistant to ensure the smooth and conflicts free functioning of all operations of the organization.

Summary of Skills:

  • Ability to understand and follow oral and written instructions
  • Ability to effectively interact with patients, families, physicians and nursing staff
  • Ability to identify patients and visitors who are in need of guest services
  • Ability to accurately triage inquires and follow up on the progress
  • Strong customer service skills and willingness to serve the public

Work Experience:

Guest Service Assistant

Cleveland Clinic, Boxboro, MA

August 2005 to till date

  • Collected cash and credit card payments for admission tickets.
  • Provided general information to guests, answered questions and provided directions.
  • Interacted with guests courteously and professionally to enhance the visitor experience.
  • Overseen the compilation of weekly reservations, inventory efficiencies, occupancy and statistics and reports.
  • Transmitted messages using equipment such as telephone, fax and switchboard.

Guest Service Assistant

Gordmans, Boxboro, MA

May 2000 to July 2005

  • Prepared, confirmed and cancelled reservations for guests.
  • Deposited guest’s valuables in hotel safe or safe-deposit box.
  • Determined work procedures, prepared work schedules, and expedited workflow.
  • Overseen time and personnel records and preparation of payrolls.
  • Assisted in hiring, training and discharging workers.


Associate degrees in Customer Service

University of Iowa, Iowa City, IA