Guest Service Manager Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking the opportunity to fill Guest Service Manager’s position with a growing organization.

Highlights of Qualifications:

  • Huge experience in providing optimal levels of customer services for various hospitality departments
  • Outstanding knowledge of hotel departments
  • Immense ability to multitask and prioritize work
  • Exceptional ability to work in a flexible schedule and on weekends
  • Good communication skills in both oral and written forms
  • Skilled to provide optimal guest services
  • Ability to communicate effectively with Clients, Management and Co-workers
  • Proficient in providing exceptional facilities to guest

Professional Experience:

Guest Service Manager

Summit Hospitality Group, Ltd, Washington, DC

October 2008 – Present

  • Assisted Front Desk department in managing all guest complaints and ensured resolution.
  • Managed guest services and monitored operational departments for hotel.
  • Ensured compliance to various brand standards and managed work accordingly.
  • Monitored all quality issue complains, investigated issues and implemented required training programs.
  • Maintained knowledge on various hotel events and activities.
  • Hired and trained front desk and food and beverage employees in performing efficient work.
  • Maintained hotel work according to required rules, regulations and policies.
  • Analyzed problems in hotel and provided permanent solutions for same.

Guest Service Representative

Extended Stay Hotels, Washington, DC

August 2003 – September 2008

  • Greeted all customers in a professional and courteous manner.
  • Administered check in process for guests and verified information provided by guest.
  • Managed and assisted customers in all telephone queries.
  • Maintained knowledge on various products and services and promoted it to client.
  • Monitored inventory of supplies for Manager and maintained records of product counts.
  • Ensured a neat and clean lobby and front desk at all times.

Guest Service Coordinator

Hyatt, Washington, DC

May 1998 – July 2003

  • Administered services and ensured optimal levels of customer service and satisfaction.
  • Managed customers and informed about available services.
  • Monitored inventory of supplies and placed purchase orders accordingly.
  • Assisted in promoting business by handing out brochures.


Bachelor’s Degree in Operations Management

Mercyhurst College, Erie, PA