Guest Service Representative Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

Seeking the opportunity to utilize my skills as an experienced Guest Service Representative while helping company excel and meet long-term goals.

Highlights of Qualifications:

  • Remarkable experience in the hospitality industry
  • Ability to accept and record wake-up call requests
  • Ability to processes guest reservations, registrations, payments, and departures
  • Ability to multi-task and sell hotel services
  • Ability to keep the guest satisfied while complying with hotel policies
  • Organizational skills including follow-through, problem solving, and communication

Professional Experience:

Guest Service Representative

White Lodging Services, Inc., Tulsa OK

November 2006 – Present

  • Handled guest inquires and cash and credit policies.
  • Managed check-ins and checkouts.
  • Managed VIP procedures.
  • Maintained PBX Operator duties and reservations responsibilities

Guest Service Representative

Jacobs Entertainment, Inc., Tulsa OK

February 2001 – October 2006

  • Answered telephone calls and carried out front office agent’s duties and PMS functions.
  • Handled guest requests through internal hotel tracking software.
  • Supervised hotel staff and imparted education to guests with regard to hotel services
  • Carried out wake-up call service, took room service orders and traced room service tray pick-ups.
  • Ensured updated directories and address books and executed emergency response practices.
  • Marketed hotel amenities and services to guests and aided guests internally and externally.

Education

Bachelor’s Degree In Hotel Management

Central Washington University, Ellensburg, WA