Samantha Gray
North Highlands CA 95660
(916) 987-6543
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Career Goal
To be able to work in your organization as a Hardware Break Fix Engineer where I can fully utilize my skills in Data center, field services and Windows Server 2003
Technical Skills
Good knowledge of manufactured equipments:
- HP
- Sun
- Dell
Dexterity in system administration packages:
- MS Office 2003
- Sanctuary SecureWave
- Bolden James Safemail
Expertise in computer components:
- Vendor server
- Desktop
- Core legacy devices
Strong implementation skills:
- Hardware repair and maintenance
- Server installation
- Windows scripting
Well versed with hardware engineering procedures:
- Resolution of hardware issues
- Network storage appliances and communications
Adept in software upgrades like:
- System application
- Messaging
- Sophos
Familiarity with hardware devices:
- Kodak
- Lexmark
Technical abilities to:
- Implement break fixes of desktops and notebooks
- Understand Windows operating systems and decommissions
Relevant Experience
Hardware Break Fix Engineer
Cablevision Systems Corp.
January 2012 – Present
Denver, CO
- Evaluated and resolved call logging systems for installations.
- Analyzed and debugged fix requests for data center operations.
- Provided hardware support services for IBM and Dell products.
- Maintained client products and resolved client issues.
- Conducted fault diagnosis and repairing functions as per SLAs.
- Resolved technical issues associated with Windows application issues.
- Suggested and implemented upgrades to messaging and Sophos systems.
- Coordinated with support groups for technical information interchange.
Hardware Break Fix Engineer
Park Place Technologies
November 2010 – January 2012
Marlborough, MA
- Analyzed and resolved product and application performance issues.
- Installed and configured hardware products and relevant configurations.
- Optimized and administered networking devices at client locations.
- Participated in repairing of company software products and operating systems.
- Managed service events for strategic partner accounts and server systems.
- Provided technical support for operating of network storage appliances.
- Maintained network communications equipments and reviewed storage platforms problems.
- Conducted user training sessions and service reviews with clients.
Educational Background
Bachelor’s Degree in Information Systems
Lawrence Technological University
August 2006 – May 2010
Southfield, MI