Hardware Break Fix Engineer Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Career Goal

To be able to work in your organization as a Hardware Break Fix Engineer where I can fully utilize my skills in Data center, field services and Windows Server 2003

Technical Skills

Good knowledge of manufactured equipments:

  • HP
  • Sun
  • Dell

Dexterity in system administration packages:

  • MS Office 2003
  • Sanctuary SecureWave
  • Bolden James Safemail

Expertise in computer components:

  • Vendor server
  • Desktop
  • Core legacy devices

Strong implementation skills:

  • Hardware repair and maintenance
  • Server installation
  • Windows scripting

Well versed with hardware engineering procedures:

  • Resolution of hardware issues
  • Network storage appliances and communications

Adept in software upgrades like:

  • System application
  • Messaging
  • Sophos

Familiarity with hardware devices:

  • Kodak
  • Lexmark

Technical abilities to:

  • Implement break fixes of desktops and notebooks
  • Understand Windows operating systems and decommissions

Relevant Experience

Hardware Break Fix Engineer

Cablevision Systems Corp.

January 2012 – Present

Denver, CO

  • Evaluated and resolved call logging systems for installations.
  • Analyzed and debugged fix requests for data center operations.
  • Provided hardware support services for IBM and Dell products.
  • Maintained client products and resolved client issues.
  • Conducted fault diagnosis and repairing functions as per SLAs.
  • Resolved technical issues associated with Windows application issues.
  • Suggested and implemented upgrades to messaging and Sophos systems.
  • Coordinated with support groups for technical information interchange.

Hardware Break Fix Engineer

Park Place Technologies

November 2010 – January 2012

Marlborough, MA

  • Analyzed and resolved product and application performance issues.
  • Installed and configured hardware products and relevant configurations.
  • Optimized and administered networking devices at client locations.
  • Participated in repairing of company software products and operating systems.
  • Managed service events for strategic partner accounts and server systems.
  • Provided technical support for operating of network storage appliances.
  • Maintained network communications equipments and reviewed storage platforms problems.
  • Conducted user training sessions and service reviews with clients.

Educational Background

Bachelor’s Degree in Information Systems

Lawrence Technological University

August 2006 – May 2010

Southfield, MI