Help Desk Assistant Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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To obtain the Help Desk Assistant position that will expand and develop my skills.

Summary of Skills:

  • Strong working knowledge of web technologies
  • Strong customer service skills
  • Ability to work well in dynamic team environment
  • Ability to manage multiple projects
  • Familiarity with computer software, desktops, laptops, servers, Windows 2003, Windows XP, Office 2003
  • Ability to adapt and retain changes to procedures and policies
  • Good writing and editing skills

Work Experience:

Help Desk Assistant

Cincinnati Sub-Zero Products Inc, Joliet, IL

August 2005 to till date

  • Developed, implemented, supported company website as needed.
  • Worked with team mates frequently on resolving and documenting issues.
  • Escalated and communicated issues to management as needed.
  • Researched more advanced computer issues and provided instruction to teammates.

Help Desk Assistant

Shopzilla, Joliet, IL

May 2000 to July 2005

  • Monitored and responded to emails received in Helpdesk email account.
  • Developed and documented new solutions to frequently occurring problems.
  • Monitored and responded to voice mails received at the Helpdesk.
  • Entered security requests into approval system.
  • Attended regular technical and communication training sessions.
  • Participated in the rotation of after-hours emergency support.


Associates degree in Information Systems

St. Louis University, St. Louis, MO