Help Desk Coordinator Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a Help Desk Coordinator position in a company that will allow me to grow with the company.

Work Experience:

Help Desk Coordinator, August 2005 – Present

Vessel, Inc., Denver, CO

  • Handled problems with hardware, software, networking, and other computer-related technologies.
  • Identified user problem and coordinated with user to diagnose source of error.
  • Handled problem recognition, researched, isolated, resolved and followed-up for routine user problems.
  • Logged and tracked calls and maintained history records.
  • Prepared standard statistical reports, such as help desk incident reports.

Help Desk Coordinator, May 2000 – July 2005

EMRI Corporation, Denver, CO

  • Identified and resolved systems and client issues.
  • Escalated complex problems to the second level support team when solutions are unclear.
  • Designed and conducted structured testing of new services, including quality checking.
  • Processed daily membership and enrollment forms.
  • Coordinated in the development of user documentation, training, knowledge base articles, web content and communications to campus.

Summary of Qualifications:

  • Strong accomplished experience in providing technical and help desk support
  • Proficient in Microsoft Office 2007 software, including Word, Excel, and PowerPoint
  • Outstanding ability to interpret instructions and diagram form
  • Familiarity with TCP/IP, Routers, Switches, Firewalls, DNS, DHCP, FTP & VPN
  • Outstanding ability to deal with coordinating issues related to PCs
  • Excellent interpersonal and communication (written and verbal) skill
  • Detail-oriented and strong customer service skills


High School Diploma, Lincoln High School, Idaho Falls, ID