Help Desk Operator Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a Help Desk Operator position that will promote growth, stability and opportunity for advancement.

Summary of Qualifications:

  • Sound knowledge of resolving technical issues over the phone and in person
  • Profound knowledge of Macintosh OS X, Windows and Linux
  • Proficient in Microsoft Office products
  • Sound knowledge of trouble ticket process
  • Skilled in installing and troubleshooting computer hardware and software
  • Exceptional ability to deal with frustrated callers
  • Proven ability to install and configure Windows operating systems
  • Remarkable ability to troubleshoot PC hardware and software problems
  • Excellent verbal and written communication skills
  • Strong interpersonal and organization skills

Work Experience:

Help Desk Operator, May 2004 – Present

Xantrex Technology Inc., Centre, AL

  • Maintained call logging data accurately.
  • Managed time and workload to meet predetermined service levels.
  • Initiated the problem management workflow process.
  • Ensured appropriate process standards are met and maintained.
  • Performed on phone diagnostics and troubleshooting.

Help Desk Operator, March 2002– April 2004

Quality Staffing Specialists, Centre, AL

  • Answered questions regarding policies, procedures and regulations.
  • Conducted analysis regarding trends related to the mission.
  • Advised and assisted management with mission requirements, capabilities and future needs.


Associate’s Degree in Computer Science, Colorado State University, Colorado, CO

Christopher Hansen

4430 Seneca Drive

Portland, OR 97205


[email protected]

Job Objective

To obtain a Help Desk Operator position and to contribute to the success of the company.

Highlights of Qualifications:

  • Remarkable experience in IT help desk operations
  • Proficiency in using standard help desk software tools
  • Profound knowledge of basic IT products and tools, basic desktop hardware and software, network concepts and computer security procedures
  • Familiar with troubleshooting computers and peripheral equipment
  • Ability to troubleshoot, install and upgrade PC hardware, peripherals and software
  • Strong written communication skills
  • Excellent verbal and interpersonal communication skills

Professional Experience:

Help Desk Operator

Swiss Post Solutions, Portland, OR

August 2005 – Present


  • Responded to all incoming calls and e-mails to the help desk hotline and e-mail account.
  • Responded to troubleshooting calls to determine if calls can be resolved at the Help Desk.
  • Collaborated with the Scheduling Coordinator as it pertains to receiving A/V setup assignments.
  • Reassigned any setup that will not be able to pick up to an available technician.

Help Desk Operator

Unysis Corporation, OR

May 2000 – July 2005


  • Provided end-user support primarily to PC users, UNIX users and Macintosh users.
  • Worked with Windows XP based systems supporting users, network printers and other peripherals, such as scanners and bar code readers.
  • Functioned in a large, classified and windows-based network.
  • Executed a variety of applications that included most desktop applications typically found in government activities.


High School Diploma

Lakeview Fort Oglethorpe High School, Fort Oglethorpe, GA