Job description: What does a hotel manager do?
Hotel managers can work in all departments of a hotel except the kitchen and hotel technology. Their job description can be compared with that of hotel professionals, but it is more commercially oriented than this.
Due to his / her job description’s versatility, a hotel manager can be deployed on the front line and in the office. Which area most closely matches his / her inclinations is usually found out during the training.
Behind the scenes, hotel managers coordinate a hotel’s work processes and thus ensure that the various departments work together smoothly.
In housekeeping, they prepare checklists for cleaning hotel rooms, monitor the rooms’ condition, and organize tidying and cleaning work. She is also responsible for creating personnel deployment plans.
Other main areas of activity are business accounting (e.g., cost accounting, bookkeeping, or payroll accounting), warehousing, and procurement. Also, they carry out marketing activities. This includes, for example, the compilation of packages for times when there are fewer guests and the presentation of your hotel on relevant websites.
Hotel managers accept written and telephone bookings. They greet and advise guests at the reception. Since the hotel guests’ satisfaction and well-being always come first, they contact their questions, requests, complaints, and complaints. Her tasks also include filling out registration forms and creating accounts.
Larger hotels, in particular, have event management, also known as the banquet department. This department organizes events such as weddings, anniversaries, company celebrations, meetings, conferences, and workshops. The hotel manager advises customers on the menu, arranging the tables, equipment, decoration, and participating in the price calculation.
After the apprenticeship, the hotel manager has numerous career opportunities, for example, the path to hotel management. Further training to become a hospitality industry specialist, a business economist in the hospitality industry, or a tourism specialist serves as a door opener. The job of the banquet manager is also very varied.
Their profession’s strong commercial orientation means that hotel managers are also in demand in other sectors such as catering companies, health clinics, youth hostels, school camps, travel agencies, and tour operators.
Hotel manager responsibilities and requirements
The minimum school requirement for the profession of hotel managers is the secondary school leaving certificate. However, preference is given to applicants with higher school qualifications such as the general or technical college entrance qualification and higher business school graduates. Most of them have better public education or better foreign language skills. A more extended stay abroad often turns out to be a plus point when applying as a hotel manager.
On the technical side, organizational talent and commercial understanding – knowledge of inventory management, accounting, costing, cost accounting, etc. – are in the foreground. Many hotel owners also want their applicants to have MS Office knowledge, IT skills that are customary in the industry, for example, the Shot hotel management software, and good writing skills.
As far as personal requirements are concerned, hotel managers should bring one thing above all: enjoy dealing with other people. At the forefront of customers and resistance to stress, a high degree of customer orientation, friendliness, and helpfulness are required. This applies particularly to handling complaints and complaints, as absurd as they may sometimes be.
Impeccable manners and a communicative manner, rounded off by a well-groomed appearance, are a must in the hotel industry.
A good hotel manager is also characterized by teamwork, leadership skills in dealing with lower-ranking employees, negotiating skills, and assertiveness towards suppliers and business partners.
Also, this profession requires a high degree of flexibility. In smaller businesses, hotel managers may have to switch between the various departments several times a day. Shift work, overtime as well as work on Sundays and public holidays are standard at the reception.