Hotel General Manager CV

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Nationality: – British

Profile

My objective as a Hotel General Manager is to ensure that all facets of hotel management are moving towards meeting the company’s objective. I have a vast experience in all aspects of general hotel management – financial control, customer management, staff development, hotel maintenance, engineering and hospitality and food services. My over two years experience in a 5-star hotel had widened my knowledge in safety regulations and licensing laws required to run a hotel. I also have hands-on experience in preventative maintenance, which I believe is very essential for the safety not only of the guests but also of the hotel personnel.

SKILLS PROFILE

  • Admirable experience of supervising working of all staff members and ensuring comfort of all guests
  • Sound knowledge of various Health and Safety regulations
  • Profound knowledge of performing work as per customer standards
  • Ability to develop strategies to facilitate growth in hotel business
  • Ability to design various financial processes for the hotel
  • Proficient in communicating with guests

EMPLOYMENT HISTORY

Hotel General Manager Park Hotel – Caithness

Jan 2013 – Present

  • Monitored all profit and loss statements of the hotel and prepared an annual budget for it.
  • Coordinated with guests and monitored service trends by evaluating all comment cards.
  • Administered various billing related issues and coordinated with accounting Manager on same.
  • Managed and provided resolution for all media queries regarding Hotel.
  • Ensured work as per the required Standard Operating Procedure.
  • Communicated with all guests and provided resolution of all queries.

Hotel General Manager Blakeney Hotel – Yorkshire

Jul 2012 – Jan 2013

  • Administered all housekeeping and guest relation activities of the hotel.
  • Supervised meal services and ensured compliance to all sanitation regulations.
  • Inspected guest rooms, common areas and ground and ensured efficient cleanliness.
  • Scheduled preventative maintenance for the facility as per the quality standards.
  • Evaluated phone charges to ensure compliance to billing and maintained check on the accounting system.
  • Reviewed all invoices generated for major projects and assisted to resolve all issues.

Education

BA (Hons) in Hospitality Management

London Metropolitan University – London

September 2009 – June 2012

A-levels: English Language, Business Studies, History, Economics

St Mary’s College – Blackburn

October 2007 – June 2009

GCSEs: English Language, Business Studies, History

Cumberland School – Plaistow

September 2002 – June 2007