Hotel Greeter Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To obtain a job as Hotel Greeter and perform my duties with full dedication.

Highlights of Qualifications:

  • Substantial experience in maintaining high volume of guests coming to the hotel
  • Thorough knowledge of resolving client queries efficiently
  • Exceptional knowledge of resort setting and working
  • Ability to develop and maintain professional relationship with employees
  • Ability to provide optimal customer services to hotel guests
  • Solid understanding of hotel regulations and procedures

Professional Experience:

Hotel Greeter

Towne Park, Ltd., Eau Claire, WI

August 2012 – Present

Responsibilities:

  • Evaluated everyday activity board and maintained knowledge of any special requirements from guests.
  • Managed communication with owners, guests and peers for processes.
  • Assisted guests with directions required within the hotel as well as outside.
  • Provided assistance with check in processes to guests.
  • Coordinated with colleagues and provided escort to guests as per requirement.
  • Provided assistance to guests to help in moving the luggage to the room.

Hotel Greeter

Ghirardelli Chocolate Company, Eau Claire, WI

May 2009 – July 2012

Responsibilities:

  • Greeted every guest coming to the hotel and the pool area pleasantly.
  • Prepared reports for ay incidents between guests and employees.
  • Ensured neat and clean hotel entrance and vehicles for transport.
  • Assisted guests with transport to local business area and attractions.
  • Provided assistance to guests in parking and coordinated with valet for it.
  • Monitored customer queries and provided appropriate resolution.

Education

Associate Degree in Hospitality

South Puget Sound Community College, Olympia, WA