Hotel PBX Operator Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To secure the position of Hotel PBX Operator in a reputable company that will allow me to utilize acquired skills and experience.

Summary of Qualifications:

  • Hands- on experience working as a Hotel PBX Operator
  • Sound knowledge of telephone switchboard and PBX equipment and systems
  • Excellent communication skills and telephone skills
  • Proficient with Word, Excel, Xtend Software and Nortel Meridian console
  • Good typing skills of 30 words per minute
  • Remarkable ability to multi-task while operating a PBX and switchboard
  • Immense ability to work well with guests to resolve complaints in a positive manner
  • Profound ability to use radio communications and remain calm in emergency situations
  • Uncommon ability to handle the stressful hospital environment

Work Experience:

Hotel PBX Operator, May 2004 – Present

Hyatt Hotels Corporation, Rogers, MN

  • Coordinated reservations, decided on marketing initiatives for the hotel
  • Answered all telephone calls within three rings in a friendly, efficient manner.
  • Reviewed and understood all policies and procedures for safety and emergency preparedness.
  • Contributed in enhancing hotel’s sales.
  • Assisted guests with dialing instructions, credit card calling procedures and other telephone information.
  • Received and distributed faxes to guests and appropriate departments within the hotel.

Hotel PBX Operator, March 2002– April 2004

Monaco Alexandria Hotel, Rogers, MN

  • Operated switchboard, intercommunication system and two-way means of communication.
  • Furnished information and phone numbers to callers as requested.
  • Inquired to pass on the caller to appropriate resort employees.
  • Maintained, published and distributed critical telephone number lists to staff as required.
  • Posted housekeeping staff to guest rooms when required.
  • Provided assistance of safety deposit of luggage to guests.
  • Produced appropriate reports for the proper functioning of the department.


Associate’s Degree in Hospitality Management, Salem International University, West Virginia, WV