Hotel Reservations Agent Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To secure the position of Hotel Reservations Agent that will allow me to utilize acquired skills and experience.

Work Experience:

Hotel Reservations Agent, May 2004 – Present

The Charles Hotel, Lansing, KS

  • Responded to telephone inquiries and reservation requests by explaining product and service options.
  • Received and compiled needed information from customer.
  • Provided appropriate and accurate hotel information by accessing data.
  • Succeeded in capturing customer’s attention to promote the hotel and its services.
  • Negotiated rates and sells rooms maximizing revenues.
  • Computed and recorded all special room requests and alerted front desk staff of special requests in order to ensure department follow-through and guest’s satisfaction.

Hotel Reservations Agent, March 2002– April 2004

The Garden City Hotel, Lansing, KS

  • Campaigned to keep up-to-date on all local and hotel functions and services.
  • Provided assistance and information to all telephone inquiries.
  • Assisted with front desk clerk duties as required.
  • Computed tour reservations from the sales department utilizing hotel facility.
  • Provided assistance to other hotel staff.
  • Maintained a pleasant and courteous professional behavior all the time.

Summary of Qualifications:

  • Remarkable experience in front office and reservations
  • Sound knowledge of general hotel practices, billing and credit card procedures
  • Proficient with Outlook, Excel spreadsheets, Word documents and multi-line phone systems
  • Familiarity with Calypso booking system and Amadeus CRS system
  • Ability to maintain reservation system
  • Proven ability to communicate verbally and to follow written and verbal instruction
  • Ability to be uncomplaining when handling more than one call at a time
  • Friendly, enthusiastic and ability to work under pressure

Education

Associate Degree in Public Relations, Paradise Valley Community College, Phoenix, AZ