Hotel Switchboard Operator Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

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Job Objective

To secure the position of Hotel Switchboard Operator in a reputable company that will allow me to utilize acquired skills and experience.

Summary of Qualifications:

  • Hands-on experience working as a Hotel Switchboard Operator
  • Proficient with telephone switchboard and PBX equipment and systems
  • Profound ability to maintain a professional appearance and a cordial attitude towards all guests
  • Uncommon ability to multi-task while operating a switchboard and computer keyboard
  • Exceptional ability to handle the stress of high customer demand in a hospitality environment
  • Ability to answer a multi-line phone system and to work under pressure
  • Ability to read, write and speak effectively in English, Spanish and French
  • Excellent customer service skills and Phone skills

Work Experience:

Hotel Switchboard Operator, May 2004 – Present

Loews Philadelphia Hotel, Corning, AR

  • Operated switchboard, intercommunication system and two-way means of communication.
  • Furnished information and phone numbers to callers as requested
  • Inquired to pass on the caller to appropriate resort employees.
  • Maintained, published and distributed critical telephone number lists to staff as required.
  • Posted housekeeping staff to guest rooms when required.

Hotel Switchboard Operator, March 2002– April 2004

Davidson Hotel Company, Corning, AR

  • Maintained current back-up report of an alphabetical listing of all guests.
  • Received and distributed faxes to guests and appropriate departments within the hotel.
  • Produced appropriate reports for the proper functioning of the department.
  • Maintained checked-out registration cards in alphabetical order according to check-out date.
  • Checked all trunk lines and performed other tests to ensure the telephone system is properly functioning.
  • Insured that guest name and room number is confirmed at time order is up.


Associate’s Degree in Hospitality Management, Seattle Pacific University, Washington, WA