Hotel Telephone Operator Resume

Samantha Gray

North Highlands CA 95660

(916) 987-6543

[email protected]

In case you are interested in knowing more info on create resume, stop by Google Docs Resume, Modern Resume or Creative Resume Templates. Always prepare before you make a choice.

Job Objective

To obtain a Hotel Telephone Operator position in a company that will allow me to grow with the company.

Summary of Qualifications:

  • Remarkable telephone switchboard experience working at the reception
  • Ability to Input and write messages using proper grammar and spelling
  • Skilled in assisting guests with directions and other required information
  • Ability to direct caller to appropriate extension or room
  • Familiarity with answering, recording, logging, and processing all guest calls, requests, questions, and concerns
  • Expert in making wake up calls, screening calls, do not disturb, call forwarding, conference calls

Work Experience:

Hotel Telephone Operator, May 2004 – Present

Palm Grove Beach Hotel, Milton, DE

  • Attended wake-up and outgoing calls.
  • Handled phone calls in the absence of proviso.
  • Dealt with special requests from guests, booked theatre tickets and stored valuables.
  • Answered questions about facilities in the hotel and the surrounding area.
  • Dealt with complaints and problems and referred them to management.

Hotel Telephone Operator, March 2002– April 2004

Royal Orchid Hotels, Milton, DE

  • Operated cord and cordless plug boards.
  • Managed other clerical duties as assigned.
  • Answered telephones, route and screen calls and greeted visitors.
  • Responded to inquiries from the public.
  • Provided information about the organization.
  • Assisted in overseeing access of visitors to ensure safety.


Associate’s Degree in Computer science, John F. Kennedy University, California, CA